Thank you for choosing to be part of our community at Vero Broadband, LLC (“Vero”). This Privacy Policy
(“Privacy Policy”) describes our practices with respect to information Vero collects, uses, shares, and protects as part of the services we provide to our customers. Vero considers the privacy of our customers to be very important.
This Privacy Policy applies to you and anyone who uses the service under your account. You are responsible for making sure all of the users under your account understand and agree to this Privacy Policy.
Please take the time to read through this Privacy Policy carefully. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy and/or your information, please contact us.
What Information Does Vero Collect
Vero collects and processes information provided directly by you when you sign up for our service,when you visit our website, and when you use our service. Vero may collect such information as:
1. Account information
Such as your name, email address, location, phone number, contact preferences, and similar contact data, along with service-related details, history, and similar information.
2. Device Information
We may collect device data such as information about your computer, tablet, or other device you use, including your device name, browser and device characteristics, operating system,language preferences,and identifiers associated with cookies or other technologies that uniquely identify your device or browser. We may also collect device event information (such as system activity, error reports (sometimes called “crash dumps”) and hardware settings).
3. Usage Information
We may collect usage data such as location, session cookies,internet protocol, and website addresses related to your access and use of the services. This may also include information about the time you spend on websites or apps, the links or advertisements you see, the videos you watch online using our services, search terms you enter, and items in your online shopping cart.
4. Network Information
This includesinformation about your network usage and devices.We may collect information on performance, technical information, and usage information that relate to the services, products, websites, and networks.
5. Equipment Information
This includes information that identifies or relates to equipment on our networks, such as type, identifier, status, settings, configuration, software, or use.
6. Location information
This is information about where your device is located, including your street address and zip code.
How Does Vero Collect the Information
We may collect your information in three ways:
- You provide us with your information when you apply for service or communicate with us.
- Vero automatically collects your information when you use our service. We may use third parties’ analytics and tracking tools to help us track, segment, and analyze usage of the Services. These tools may use technology such as cookies, web beacons, pixel tags, log files, flash cookies, or other technologies to collect and store your information.
- Vero obtains the information from third party sources, such as credit agencies, marketing mailing lists, and commercially available geographic and demographic information, along with other available information, such as public posts to social networking sites.
How Does Vero Use the Information
Vero may use this information for various business purposes, such as to:
- Provide you with the service.
- Contact you.
- Implement, improve and/or enhance customer support for our services. This may include customer care, verifying or authenticating your identity, billing, collection, authorizing transactions, and the development of future services.
- Analyze the information to obtain trends as to how we perform in providing you with the service. We may use it to measure Internet service performance, including network and connection performance, device configuration, and other service-related data.
- Help us plan, deploy, improve, protect, and defend our network infrastructure.
- Carry out Vero obligations as described or authorized in the Agreement and this Privacy Policy.
- Personal and network security purposes, including protecting your financial accounts,detecting, investigating, and preventing illegal activities such as fraud, and violations of our Terms, Acceptable Use Policy and other service conditions or restrictions.
- Enforce Vero rights arising from the Agreement between you and Vero; and
- Fulfill any other purpose authorized by you and reasonably required for the service.
How Does Vero Share the Information
Vero may share your information in the following ways:
- We may share as necessary to conduct a legitimate business activity related to the service that we provide to you (for example, with our construction subcontractors in expanding the network).
- We may share the information among our affiliates and subsidiaries, or to others who work for us.We may also disclose information about you to outside auditors, professional advisors, service providers, vendors, and regulators. We may share or transfer your information as part of a corporate transaction such as financing, negotiations of any sale of business assets, or the reorganization, merger or acquisition of all or a portion of our business to another company.If another entity acquires us or any of our assets, information we have collected about you may be transferred to that entity.
- We may share with third party service providers, vendors, contractors, and partners who perform services for us or on our behalf and require access to such information to do that work, such as billing, payment processing, customer care, marketing, advertising, data analysis, hosting services, and maintaining or repairing our network, products and services.
- We may share with law enforcement agencies and other parties as required by law.We may disclose your information where we are legally required to do so in order to comply with governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order, subpoena, lawful discovery request, or search warrant (including in response to public authorities to meet national security or law enforcement requirements).These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of the legal process.
- We may share in order to investigate, prevent, protect, or act against fraud, illegal activities, abuse, threats to someone’s safety, to protect our interests,or as evidence in litigation in which we are involved.
- We may share if we believe it is necessary to prevent a violation of our Terms, including our Acceptable Use Policy and this Privacy Policy.
Affordable Connectivity Program (ACP) Participants
Participants in the ACP agree to allow Vero to collect information relative to program eligibility. The information will be used to associate Vero with the participant as their service provider, obtain reimbursement from and verify eligibility with the Universal Services Administrative Company (USAC) and other agencies of the United States Federal Government. Connectivity between Vero and USAC will be used for Vero to transmit personally identifiable information (“PII”) of applicants to USAC, to enable USAC to confirm, with an affirmative or negative confirmation, whether the applicant is already enrolled in the federal Lifeline program benefit and/or ACP benefits, and/or is eligible to receive the Lifeline and/or ACP benefits.
How Does Vero Protect the Information
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we processto help prevent unauthorized access, use, or disclosure. We limit our collection and use of your information to the minimum necessary. We limit the availability of your information to those who use that information for the purposes specified in this Privacy Policy. We have procedures in place to ensure that your information cannot be accessed by others.However, no security measures are perfect. Despite our safeguards and efforts to secure your information, we cannot guarantee the security of the information under our control.No electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.
Does Vero Collect Information from Minors
Protecting children’s privacy is important to us. We do not knowingly solicit or collect information from or market to children under 18 years of age. Information collected from devices or services purchased by adult customers that are used by children without our knowledge will be treated as the adult’s information under this Privacy Policy. By using the service, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the service. If we learn that personal information from users less than 18 years of age has been collected, we will use reasonable efforts to promptly remove such information from our files. These efforts may include deactivatingyour account. If you become aware of any data that we may have collected from children under age 18, please contact us.
Vero WiFi Application
This section outlines data collected by our WiFi smartphone app. All user data collected by the app is encrypted in transit. Username, password, and other authentication information is collected. This includes name, email address, and approximate location. We do not provide a way for users to request that some or all their data be deleted, without deleting their account. All user data is automatically deleted within 90 days.
Changes to This Privacy Policy
Vero reserves the right to modify this Privacy Policy from time to time without notice. Any future changes will be posted on our web page at www.veronetworks.com. Such modifications will be effective upon posting, and use of the Services after such modification constitutes acceptance of such modifications. Customer agrees to regularly visit Vero’s website to review this Privacy Policy and ensure that it is in compliance with the most recent version of this Privacy Policy.
How Can You Contact Us About This Privacy Policy or Your Information
If you have questions or comments about this Privacy Policy, or if you wish to see what data we have about you and/or change/correct any data that we have about you, then you may contact us by email at support@verobroadband.com.
or by USPS mail or overnight delivery to:
Vero Broadband, LLC
740 US-24
Woodland Park, CO 80863
970-230-8376
